Research

Research in the division draws on whatever methodology is best suited to answer questions of interest including both quantitative and qualitative analyses. Much of our current work has relied on surveys and in-person observations of people’s Web usage. We continue to collect such data supplemented recently by focus group research as well. We have collected several unique data sets, but also draw on secondary sources when appropriate (e.g., we have worked with the Current Population Survey’s Computer and Internet Use Supplement, data from the Pew Research Center, and the U.S. Federal Communications Commission).